Help
If you have a question that is not addressed below, or if you'd like to provide feedback, please click here. We would love to hear from you!

FAQ

Recharge or get free papayas?

Please go to "Get free papayas" to find out how to earn free papayas. You can visit "papayamobile.com" on your phone to purchase papayas through Paypal. We are working very hard to provide more methods for you to earn free papayas.

Change my name?

You need to use your real full name for Papaya as Papaya is a trusted social network. Sorry we can not change your real name to another nick name.

How to be an admin?

The admin slots are FULL now! We are not going to grant any admin. Please do not write to us about it any more. Thanks.

How to use Papaya?

Please visit here to get more information.

General

What is Papaya?

Papaya is a mobile phone application that allows you to communicate with your friends inexpensively and easily. It turns your phonebook into the best social network. For more details on Papaya, check out the about page.

Is Papaya free?

Yes! We don't charge you anything for using Papaya. However, your mobile carrier might charge you for data usage. We suggest you sign up for the unlimited data plan with your mobile carrier.

Getting Started

Does Papaya work with my mobile phone?

Most likely! We support most BlackBerries and Windows Mobile phones, and any mobile device that can run Java applications. Please visit here for more information.

Which version shall I download and how do I install?

Papaya is available in the Android Market. Please visit here for more information.

How do I set up my phone? Where can I find Papaya after I install it?

You need to be able to access the Internet on your mobile phone before you can use Papaya. We have carefully designed Papaya to minimize the amount of mobile Internet traffic, but encourage you to consider a unlimited data plan. Please contact your carrier for details about your mobile Internet data plan. The location of the Papaya application depends on your phone make and model.

How to bundle your email?

Please click on "More" followed by "Settings" and lastly "Bundle Email". After that, key in your Email and Password to bundle.

Features

How do I add friends to my Friends list?

You can go to "Friends" page of the "Home" tab and search for friends by nickname or invitation code.

How does the phonebook work on Papaya?

When you open Papaya for the first time you will be asked to allow Papaya to import your phonebook. Once the phonebook is imported, all your contact information will appear under the "Friends" tab. The Friends tab works much like your regular phonebook, only better. You can use it to send free SMS messages to other Papaya friends and make inexpensive calls. You can also share pictures and other files with your friends and IM contacts. You can edit your Papaya phonebook and synchronize these changes back to your original phonebook. We will remind you to synchronize once per week. If you don't want to be reminded you can turn it off under "My Account -> Settings" on Papaya.

How do I use instant messaging?

To get started with instant messaging on Papaya, visit the IM feature on the Papaya home screen and add your IM account info.

How do I use chat room?

Visit the chat room feature on Papaya, and you will see the categories of the topics. Choose a category under which you will see the chat rooms that are already created. You can either enter an existing chat room or create your own chat room under this category. You can also initiate private chats with the people in the chat room.

How do I send a photo or a file?

Whenever you are chatting with your Papaya friends or friends on other IM networks, you can choose to send a picture or a file from the menu.

Account Help

What if I forgot my password?

Please open Papaya from your device, click "Login with Papaya Account", click "Forgot password" and provide us the email address or phone number associated with your account. Then we will send a message with a link to you. You can follow the link to reset your password.

Rates and Credit

What are "papayas"?

"Papayas" are the Papaya Mobile unit of credit. 1000 papayas is equal to 1 US dollar. You are given some trial papayas when you sign up for an account. You can use the trial papayas to purchase avatar items and game tools. You will get bonus papayas when you invite friends to join Papaya. You can also purchase new papayas from your mobile phone or our website.

How can I add credit to my account?

You can add credit to your account either on your mobile phone. Go to . We accept credit cards and Paypal.