If you have a question that is not addressed below, or if you'd like to provide feedback, please post to the Papaya Forum. We would love to hear from you!

FAQ

Recharge or get free papayas?

Please go to "Get free papayas" to find out how to earn free papayas. You can also go to "My account" -> "Credit" to purchase papayas through Paypal. We don't provide other methods to purchase papayas yet. We are working very hard to provide more methods for you to earn free papayas. SMS and VOIP rates: http://www.papayamobile.com/rates

Change my name?

You need to use your real full name for Papaya as Papaya is a trusted social network. Sorry we can not change your real name to another nick name.

How to be an admin?

The admin slots are FULL now! We are not going to grant any admin. Please do not write to us about it any more. Thanks.
Administrators: no spam,flood n porn; . .; dio caprio; 一 riky 一; prina ruci; Mr blue; Nu Aink

How to use Papaya?

Please go to http://www.papayamobile.com/about to get more information.

General

What is Papaya?

Papaya is a mobile phone application that allows you to communicate with your friends cheaply and easily. It turns your phonebook into the best social network. For more details on Papaya, check out the About Page.

What is Papaya Web?

You can also use most of Papaya's features on the web from your computer. Visit the main Papaya site to log into Papaya Web. Here you can browse your Papaya SMS history, check out what your friends are up to, and more. We also back up your phonebook to the web. No more losing contacts!

Is Papaya free?

Yes! We don't charge you anything for using Papaya. We even help you to save money by providing cheap international SMS and call rates. However, your mobile carrier might charge you for data usage. We suggest you sign up for the unlimited data plan with your mobile carrier.

Getting Started

Does Papaya work with my mobile phone?

Most likely! We support most BlackBerries and Windows Mobile phones, and any mobile device that can run Java applications. Please see our device support list for the further details.

How do I sign up for Papaya?

You can sign up from your mobile phone or from a computer. Simply visit the Papaya homepage and click on the Join button. Type in your phone number and we'll send you an SMS with a link to download Papaya to your phone. You can also visit wap.papayamobile.com directly on your mobile phone to download Papaya.

Why do you need to verify my phone number?

We need to verify that you own the phone number so we can safely direct your phone calls and SMS messages to you. Only your friends can see your phone number.

Which version shall I download and how do I install?

We will try to detect the model of your phone and send you the right version automatically. If we cannot autodetect your phone, you will need to choose your phone model manually. If you don't know your phone model or you can't not find your phone model, you can download a general version. The installation process starts automatically after you download Papaya. Some phones and carriers will prompt you to confirm.

How do I set up my phone? Where can I find Papaya after I install it?

You need to be able to access the Internet on your mobile phone before you can use Papaya. Some common names for mobile Internet technology include GPRS, 1x/CDMA and/or 3G. We have carefully designed Papaya to minimize the amount of mobile Internet traffic, but encourage you to consider a unlimited data plan. Please contact your carrier for details about your mobile Internet data plan. The location of the Papaya application depends on your phone make and model. Common locations include "Applications", "Games" or "Downloads".

Features

How do I add friends to my Friends list?

Click on "New Contact" from the menu and fill in your friend's name and mobile phone number to add your friend to the Friend list. We encourage you to fill in the phone number in a format of +(country code)(phone number), for example, +16501234567. If your friend shares the same country code with you, you can only fill in the phone number, for example, 6501234567.

If your friend is already a Papaya user, you can see the friend's Papaya profile and online/offline status right away. If your friend is not a Papaya user, you can invite your friend to join Papaya from the menu.

How does the phonebook work on Papaya?

When you open Papaya for the first time you will be asked to allow Papaya to import your phonebook. Once the phonebook is imported, all your contact information will appear under the "Friends" tab. The Friends tab works much like your regular phonebook, only better. You can use it to send free SMS messages to other Papaya friends and make cheap calls. You can also share pictures and other files with your friends and IM contacts. You can edit your Papaya phonebook and synchronize these changes back to your original phonebook. We will remind you to synchronize once per week. If you don't want to be reminded you can turn it off under "My Account -> Settings" on Papaya.

How do I make a call?

You can either choose the call feature from the Papaya home screen, or go to your Friends list, choose a friend, and choose to call him or her.

Why can't I receive a call?

There could be a few causes:
- Your Papaya phone number doesn't match your real phone number.
- Some older phones don't allow third party applications to start a phone call.

How do I send an SMS?

You can either choose the SMS feature from the Papaya home screen, or go to your Friends list, choose a friend, and send a short message to him/her. When you choose a friend to SMS, Papaya will let you know whether this friend is online or not. If the friend is online, you can send messages to him or her for free. If the friend is not online, you will be charged.

How do I use instant messaging?

To get started with instant messaging on Papaya, visit the IM feature on the Papaya home screen and add your IM account info.

How do I use chat room?

Visit the chat room feature on Papaya, and you will see the categories of the topics. Choose a category under which you will see the chat rooms that are already created. You can either enter an existing chat room or create your own chat room under this category. You can also initiate private chats with the people in the chat room.

How do I send a photo or a file?

Whenever you are chatting with your Papaya friends or friends on other IM networks, you can choose to send a picture or a file from the menu.

Account Help

What if I forgot my password?

Please visit the Papaya homepage and click on "Forgot password"under the "Sign in" button. Follow the instructions on the page and we will send your password to your email address. If you are signing in Papaya on your mobile phone, you can click on "Forgot password" in the menu and follow the instructions. We will send your password to your email address or to your mobile phone via SMS.

What if I have multiple mobile phone numbers?

You can only register one Papaya account per phone number. If you have several phone numbers simply register an account for each.

Rates and Credit

What are the rates for international SMS?

Please check our rate list.

What are "papayas"?

"Papayas" are the Papaya Mobile unit of credit. 1 papaya is equal to 0.1 US cent. You are given some trial papayas when you sign up for an account. You can use the trial papayas to send international SMS to friends or make VOIP calls. You will get bonus papayas when you invite friends to join Papaya. You can also purchase new papayas from your mobile phone or our website.

What are the call rates?

Please check our rate list.

How can I add credit to my account?

You can add credit to your account either on your mobile phone or on the web. On mobile phone, go to . On the web, go to . We accept credit cards and Paypal.